- Frequently Asked Questions
How it works
These are a few things that you can do to ensure that your cashback tracks back to your account:
1. Make sure you are logged into your Rewardzar account prior to making any purchases.
2. Check the cashback rates for the store to ensure the category you are shopping for is offering cashback.
3. Make sure you are not using an AdBlocker as it can interfere with Rewardzar tracking your purchase.
4. When you click an offer or store, Rewardzar will open a window linking you to that store, be sure to complete your purchase in that window to ensure it can be tracked.
5. Start your shopping experience with an empty cart. If the cart is not empty it can be difficult to track what items you are to receive cash back on. To avoid this clear the contents of your cart and visit the store again via Rewardzar to ensure we can track the cashback to your account. Do not use any price comparison or discount widgets while shopping, this interferes with our ability to track your purchases for cashback. For merchant specific conditions please view the 'Useful Tips' section on the merchant page.
Refer & Earn
To view the details for your referrals, please login to your Rewardzar account and visit the 'Refer and Earn' section under your profile. There are multiple ways to invite your friends via referral:
1. Share your Referral code with friends and ask them to enter it during signup
2. Invite via social channels available on the Rewardzar Referral page
3. Invite via email options on the Referral page
Share & Earn
If your cashback has not been recorded, consider the following steps to address the issue:
1. Allow a minimum of 48 hours to elapse after your purchase. Occasionally, it may take up to 48 hours for stores to register the transaction. Please note that this timeframe extends to 7 days in the case of Amazon.
2. Ensure that you finalized the purchase within the same browsing session immediately after clicking out from Rewardzar.
3. Refrain from utilizing any additional widgets or comparison websites subsequent to being redirected from Rewardzar.
To initiate a Missing Cashback Claim for a transaction that has not been tracked, click here. It's important to be aware that merchants entertain claims exclusively for instances where cashback has not been tracked until the 7th day of the subsequent month from the date of the purchase. For example, if a purchase was made on November 24th, you can file a Not Tracked claim up until December 7th. Similarly, if a purchase was conducted on November 4th, the claim can be filed until December 7th.